Paul Conder
Principal

Paul Conder has a 25-year track record developing new customer experiences for global retail brands. This includes integrating the experience across multiple channels—in store, digital, communications and service design. He works with clients to co-create new retail concepts, using agile principles to test, iterate and validate ideas. Paul has led research and design projects for brands like Nike, SoulCycle, Starbucks, Ford and Starwood.

Guest Experience: The Math Behind the Magic